These Terms and Conditions of Use specify the conditions of access, participation and use of the site by the User for the purpose of participating in the games of chance and sports betting offered on the www.goldenpalace.be website (hereafter, “the Site”).
By accessing the website and participating in the games offered on the Site, you agree to comply with these Terms and Conditions of Use without reservation.
We invite you to read them carefully before using the Site. If you disagree with these Terms and Conditions, please do not use the Site. You can print these terms and conditions and also download this document.
The legal notices are an integral part of these Terms and Conditions of Use.
The Site is published by Golden Palace Waterloo SA, company number BE0462.168.970, located at the following address: 200 Chaussée de Bruxelles, 1410 - Waterloo, Belgium, (hereafter “the Operator”).
The Site is hosted by Verixi (rue André Dumont 9- 1435 Mont-Saint-Guilbert).
Terms and Conditions of Use - version March 2020
Terms that start with a capital letter will take the definition given hereafter in the text of these Terms and Conditions.
The purpose of the Site is to offer Users paid gaming services put online by the Operator under the control of the Belgian Gaming Commission.
It is necessary to open a Player Account to use the Gaming Services offered on the Site. The Player Account is personal and nominative.
Moreover, the Operator specifies that:
To create a player account, the User completes the online forms under the “Join us” tab.
(These are hereafter known as "Connection Details").
Then, the User must check the following boxes:
If these terms are not respected, the Player Account will not be created.
The User can choose whether or not to check the following box: “I want to receive information from Golden Palace by the appropriate electronic means (email, text message, etc.)”.
The User agrees to update his information provided when opening his Player account as soon as possible.
A confirmation email is sent to the User to verify that he has used a valid email address when registering. The User must confirm his email address by clicking on the link in the email received.
When registration is completed, the Gaming Commission checks whether the User's first and last name correspond to the national number indicated. The User will not be able to connect to his Player account as long as they do not match.
Connection details must not contain special characters. They must be composed of only letters and numbers. Once the Operator has validated the username chosen by the User, he latter can no longer modify it.
The Operator has the right to refuse the use of pseudonyms, words or expressions liable to shock other Users or which could be perceived as offensive by other Users.
The Operator recommends that the User choose a pseudonym that is different from his first and last name.
The pseudonym and password must be entered by the User each time he logs into his Player account, so that he can be identified by the Operator.
By clicking on the “My Account” tab on the home page of the Site, the User can change his password at any time. To do so, the User must enter his current password and then enter the new password chosen two times.
If the User forgets his password, he must click on the “Forgot your password?” link accessible on the “Open a session” tab on the home page, then enter its pseudonym and email address.
The Operator will send him a new password by email, which the User can modify by following the procedure described above.
If you forget your pseudonym, the User must send an email to email@example.com .
Only the User's pseudonym will be visible to other Users, the password remains strictly confidential. The User agrees to ensure strict respect for the confidentiality of his Connection Details.
The User is warned about the insecurity inherent in use of the automatic storage function of his Connection Details that his computer system may propose, and agrees to assume full responsibility for use and any consequences of this function.
The Operator reserves the right to require that the User modify his Connection Details if it considers that they no longer provide adequate security.
The User agrees to immediately inform the Operator at the following address: firstname.lastname@example.org about any unlawful use of his Connection Details or if one of his Connection Details is no longer confidential.
As long as the User has not downloaded a photocopy of his identity card, the Player Account is a temporary account.
Based on the User's identity card, the Operator will verify his identity.
The User agrees to update the information available on his identity card.
As soon as the verification has been done and is positive, the User receives an email confirming that his Player Account is definitively validated.
Participation in Games and Betting is individual and personal. The User agrees to play on his own behalf and may not resort, directly or indirectly, to any automated request for access to the Site.
Participation in Games and Betting is exclusively done by electronic means, on the Site accessible through any equipment, computer, mobile phone or any other device permitting establishment of a connection to the Internet (Smartphones, tablets, game consoles, etc.).
It is strictly forbidden for any User, by any means whatsoever, to modify or attempt to modify the functioning of the Games and Betting offered, particularly with the aim of modifying the results or any element determining the outcome of a game and the winners of a game.
It is strictly forbidden for Users to cancel, attempt to cancel or bypass in any way the security measures put in place by the Operator. The User agrees to use the Site as well as all elements linked to it and/or integrated therein, such as hyperlinks, programs, databases, editorial content, graphic symbols, etc., in accordance with these Terms and Conditions and for the purposes of Games offered by the Operator.
The User declares that he understands that he can win or lose money during his participation in the Games and Betting on the Site and agrees to solely incur the consequences of any financial losses and agrees not to initiate proceedings against the Operator in this regard.
The User agrees to use the amount available on his Player account only for the Services offered on the Site.
The User agrees that each deposit shall be wagered at least 10 times on Games or a minimum of 10 times at odds of 1.70 or more on sports bets.
The Operator reserves the right to refuse any withdrawal if a User has made a deposit without intending to play. In addition, the Operator reserves the right to charge a management fee of 15% on withdrawals and consecutive deposits without placing a bet.
The User acknowledges that the Player Account is not a bank account and cannot be used as such. Thus, no amount of money linked to the Player Account accrues interest.
The User expressly agrees not to object to the payment of any amount due to the Operator.
The Operator reserves the right to use the services of debt collection companies to recover amounts due to it.
The Operator reserves the right to use electronic processors from third-party payment companies and/or financial institutions that manage payments made by the User or related to his use of the Services.
Based on information provided by the User when creating his Player Account, the Operator reserves the right to check his creditworthiness, using third-party financial institutions and payment services.
Funds may not be deposited or withdrawn before the User's account has been validated by the Operator in accordance with article 5 of these Terms and Conditions. The User must provide a photocopy of his valid piece of identification and a photocopy of his IBAN.
The Operator reserves the right to request any information or document deemed necessary to validate deposits and withdrawals of money.
The Operator takes no commission on deposits or withdrawals of money, regardless of the payment method used. However, depending on the payment method used, fees may be charged by the User's banking institution or payment service company. The Operator recommends that the User obtain prior information on any transaction costs from his banking establishment or payment service company.
Deposits made using a bank card or any other means of payment are made instantly.
The User agrees to:
If the Operator suspects a User of not being the legal age required to participate in the games, it immediately returns all the sums gambled. In addition, all winnings won by the User are forfeited until the User provides formal proof that he has reached the minimum age required to participate in the games.
The minimum deposit is 10.00 EUR and the maximum deposit is subject to legal conditions.
The minimum withdrawal is EUR 50.00 and there is no limit, with the understanding that the amount transferred cannot be greater than the balance available on the Player Account.
A withdrawal request will be processed within 10 working days. For any further information, contact email@example.com.
The User declares to be aware that any financial transaction is subject to the usual banking time frames.
These Terms and Conditions are valid for an indefinite period, until the User's Player Account is terminated, in accordance with these Terms and Conditions.
The Operator reserves the right to terminate a User's Player Account without notice or compensation.
In addition, the Operator notably reserves the right to close the Player Account in the following cases:
The User has the possibility at any time to close his Player Account on the Site. The User will receive confirmation by email that his Player Account has been closed.
This closing is independent of the request for self-exclusion which can be submitted to the Gaming Commission. It is recommended that the User complete the self-exclusion form available on the website of the Gaming Commission. Like the Gaming Commission, the Operator supports and promotes Responsible Gaming. This is why we are convinced that self-exclusion must be requested at the central level of the Gaming Commission and not only at the level of a single operator. Exclusion forms can be found on the website of the Gaming Commission www.gamingcommission.be at the top left of the menu displayed by clicking on the “Player protection” tab, followed by “Prohibition of access” and by clicking on “Prohibition form”.
In the event of closing of a Player Account in accordance with article 4.2.1 of the Terms and Conditions, the Operator has a right of retention for the sums which appear on the Player Account in order to collect any administrative costs or damages for which the User is responsible.
Following cancellation, for any reason, the User agrees to:
The Parties will no longer have any obligations towards each other, except as otherwise provided in these Terms and Conditions, and subject to their rights and obligations expressly accepted before cancellation.
If the User's player account contains less than 50.00 €, he must ask the customer support unit for payment at the same time that he makes the request to close his account. If the User's player account contains more than 50.00 €, the User can make his payment request himself. In the event that the User has submitted a self-exclusion request to the Gaming Commission, he must contact the customer support unit, which will handle the payment request.
The User declares and guarantees to the Operator that the funds used to play on the Site do not come from illegal sources.
The User agrees not to use the Services for the purpose of transferring funds or carrying out fraudulent or illicit activity, or any prohibited transaction (including money laundering), in accordance with the laws of the jurisdictions to which he is subject.
The Operator makes every effort to ensure the availability of the Site and its services 24 hours a day, 7 days a week. However, access to the Site and its Services may be interrupted during maintenance work, updating of equipment or programs, urgent repairs to the Site or following circumstances beyond the control of the Operator (e.g., failure of telecommunications links and equipment). In this case, the Operator cannot be held liable.
Similarly, the Operator reserves the right to interrupt or suspend one or more of the Games or Services offered on the Site, at any time and without notice, without having to provide justification. In this case, the Operator will not be held liable, and the Users may not claim any compensation of any kind.
The Operator is not responsible if for reasons beyond its control, one or more Games or Services were to be modified, delayed or cancelled.
The Operator does not guarantee that problems, if any on the Site, will be corrected.
The Operator's responsibility cannot be sought in the event of force majeure or for any other event beyond its control which prevents it from providing its Services under conditions consistent with the provisions of these Terms and Conditions.
It is up to each User to take all necessary measures to protect his data and/or the programs stored on his computer hardware from any attack (virus, spam, Trojan horses, bugs etc.).
The Operator may offer simple links to other third-party sites or participate in marketing programs or any other activity offered on a third-party site. Since the Operator is not able to control the content of these third-party sites, access to these sites is carried out under the sole responsibility of the User and at his own risk.
The Operator declines all responsibility for the content, legitimacy or availability of third-party sites.
The User acknowledges that the Operator does not assume any responsibility for losses or harm that access or navigation on these third-party sites could cause and recommends that the User obtain information about the conditions offered by third-party sites.
Third-party sites visited by Users or advertising messages published on the sites may contain cookies. These are managed independently of the Operator by third parties, which are fully responsible for their use; the Operator does not have access to the data provided by these cookies.
The Operator agrees to remove references to third-party websites if the illegal nature of such sites has been brought to its attention, by any means and, notably, following a complaint made by email to the following address firstname.lastname@example.org
The User is responsible, among other things:
In the event that the liability of the Operator is sought due to breach by the User of the obligations incumbent upon him in application of these Terms and Conditions, legal provisions and regulations in effect, the Operator may seek to be held harmless by the User.
All software used on the Site, including that to which it allows access, as well as the text, comments, illustrations or images reproduced on the Site and on those to which it allows access, are protected by copyright. Unauthorized reproduction of them represents infringement which may lead to legal action before civil and/or criminal jurisdictions (hereafter “the Distinctive Signs”).
The Operator does not grant the User any rights over the Distinctive Signs other than the right to display them on the screen when he browses the Site, which remain its exclusive property or that of the third party which has granted it the right to use them.
The User agrees not to infringe, in any manner whatsoever, the intellectual property rights of the Operator or, in particular, to reproduce, communicate, make use of, even partially, the Distinctive Signs or make use of all or part of the content of software, games or the Site without prior written consent from the Operator.
Golden Palace Waterloo s.a. and the entities of the Golden Palace group (hereinafter “Golden Palace” or the “Data Controller”) process personal data of the user of the www.goldenpalace.be site (hereafter the “Site”).
When opening a player account on the Site, the User provides personal data (hereafter “the Data”).
Golden Palace processes the Data of each User in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of this data of 27 April 2016 (hereinafter “GDPR”) as well as the applicable legislation.
The data processed includes: last and first names; gender; place and date of birth; number of national identification card, domicile; telephone number, email address; IP address; banking data during deposits and withdrawals on the Site; a photocopy of the identification card for withdrawals on the Site; game and transaction history.
Golden Palace will determine the objectives and the means of data processing.
User Data may be communicated:
Golden Palace agrees that the Data relative to a User, including that which is transmitted to potential business partners, will not be transferred outside the European Union, unless the User has given prior authorization for this.
The User declares that Golden Palace has fully informed him of the rules relative to use of the Site and its Services.
Golden Palace recommends that the User refrain from communicating his personal Data by email or by fax, unless the Operator has expressly requested it. It is up to the User to scrupulously verify beforehand that the Operator is actually the source of these requests.
The User has certain rights under the GDPR. These rights are the following:
The User has the right to obtain confirmation from Golden Palace that Data concerning him is or is not being processed and to have access to his Data as well as to the information mentioned in article 15 of the GDPR.
In accordance with article 16 of the GDPR, the User has the right to have his inaccurate Data rectified as soon as possible and has the right to obtain that incomplete Data be completed.
The User has the right to request that Golden Palace delete his Data as soon as possible and Golden Palace has the obligation to erase this data in accordance with article 17 of the GDPR when one of the following reasons applies:
However, this right cannot apply when processing is necessary, in particular:
The User has the right to obtain limited processing of his Data by Golden Palace when:
The User may request that his Data transmitted to Golden Palace be transferred to another controller without Golden Palace being able to pose an obstacle to this in accordance with article 20 of the GDPR.
The User can object at any time to processing of his Data which is necessary for performance of an assignment of public interest or necessary for the purposes of legitimate interests pursued by Golden Palace.
The User can object at any time to the processing of his Data for prospecting purposes including profiling.
The aforementioned rights are exercised by the User by means of a written request sent to the following address: email@example.com and accompanied by a copy of the User's piece of identification.
Golden Palace responds to requests concerning the rights of the User within one month of receipt of the request, subject to being able to identify the User.
Golden Palace notifies each recipient to whom the Data has been communicated about any correction, deletion or limitation of processing of the Data, unless such communication proves to be impossible or requires disproportionate efforts.
User Data is kept on Golden Palace's game servers and at a Data Centre in Belgium. All Data is saved in encrypted and secure files. No third party can access this Data. In the event that a third party accesses these files, Golden Palace agrees to make every effort to keep the information on these files illegible.
To respect legal obligations, the Data is kept for a period of 10 years. In accordance with the Royal Decree of 15 December 2004 on the recording of access to the game rooms of gaming establishments of classes I and II, Golden Palace is required to keep a photocopy of the identification card or document having served to identify the User for at least ten years after the last activity of the player on the Site.
For marketing purposes, legitimate interests and services, the Data is kept for a period necessary for the purpose of the processing.
In accordance with the GDPR, the Operator agrees to take all necessary measures, with regard to the nature of the data and the risks linked to processing it, to preserve the security of User Data and, in particular, to prevent this Data from being modified or accessed by unauthorized third parties. The technical measures concern, among other things, anonymization and the organizational measures involve internal audits.
When Golden Palace calls on subcontractors to perform processing, it agrees that they will present sufficient guarantees with regard to the implementation of technical and organizational measures.
When processing is likely to expose the rights and freedoms of Users to high risk, Golden Palace performs a preliminary impact analysis in accordance with article 35 of the GDPR.
In accordance with article 37 of the GDPR, a data protection officer has been appointed: Mr. Serge Sacré. For any question concerning the processing of Data, the data protection officer can be reached by phone at 02/201.11.77 or by email at the following address: firstname.lastname@example.org
In order to adapt to changes to the Site and/or its operation, the Operator reserves the right to unilaterally modify these Terms and Conditions and the rules relative to the games offered on the site without notice.
In this case, the User can immediately declare his refusal to be bound by these new provisions, after publication of the notice of modification, which can be freely consulted on the Site.
The Company will make every effort to inform Users of any major modification to these Terms and Conditions. However, it is up to the User to read these Terms and Conditions and to remain informed about changes of the Terms and Conditions.
The Operator reserves the right to modify these Terms and Conditions at any time, as well as all the Services offered on the site.
The Operator agrees to inform the User beforehand of these modifications by any procedure of its choice.
Any connection to the site by the User, after he has been informed of the modifications made to the services of the Site or to the Terms and Conditions, is deemed as acceptance of the modifications made.
The version of the Terms and Conditions accepted by the User represents all of the obligations between the Operator and the User relative to the Services offered by the Operator. It cancels and replaces any declaration, commitment, oral or written communication, acceptance, contract and prior agreement relative to the provision of the Services by the Operator.
By using the function provided by his browser, the User can access and print the Terms and Conditions at any time.
To be able to connect to the Site, the User must verify that he has the necessary equipment and programs as well as an Internet connection compatible with the conditions of provision of the Services. The Operator recommends the following configuration:
Hardware and operating system:
Browser: Firefox or Chrome
Your browser must be configured to allow cookies. To learn more about enabling/disabling cookies, visit http://www.google.com/support/accounts/bin/answer.py?&answer=61416
Adobe Flash must be installed in your browser. To install Adobe Flash player, please visit http://get.adobe.com/flashplayer/
Connection type: ADSL 512 at minimum.
If the User does not have this minimum configuration, he may not be able to access the Online Services offered by the Operator.
The digital registers, kept under reasonable and reliable security conditions on the Operator's computer systems, are considered as proof of the communications and results of the Games or Bets made between the Operator and the User.
As a result, it is agreed that, except in the event of a manifest error, the Operator may avail itself and be declared admissible in the event of contentious proceedings, of the production of any act, fact or omission, of the programs, data, files, records and other elements (for example monitoring reports or other declarations) in computer or electronic format or medium established, received and stored directly or indirectly by the Operator, notably in computer systems.
The Operator invites the User to play moderately.
The Operator reminds the User that increasing the duration and frequency of play may cause some people to become dependent or cause some form of psychological fragility. Addiction consists of the unsuitable, permanent and repeated practice of gambling. The pleasure turns into an irrepressible need to gamble which can have disastrous consequences for the User and his loved ones.
The User can consult the “Responsible Gambling” section accessible at all times on all pages of the Operator's Site. This section, made up of four chapters, presents the list of all the moderators available on the sites and provides advice within the framework of the service set up to combat pathological and excessive gambling and the prevention of addiction. It also indicates the procedure to be followed if the User wishes to register on the list of persons prohibited from gambling and provides the list of associations specialized in the fight against addiction to gambling.
If one or more provisions of these Terms and Conditions are deemed invalid or unenforceable, regardless of the reason, the Operator will modify these provisions only to the extent necessary to make it applicable.
If one or more provisions of these Terms and Conditions were declared null and void, the other articles would retain their full force and scope.
The rights and obligations of the User cannot be transferred to a third party without obtaining prior written consent of the Operator. The Operator is authorized to sell the Site or all or part of the gaming or betting services without the User's prior approval.
The fact that the Operator does not invoke a provision of these Terms and Conditions cannot be interpreted as a waiver of the subsequent use of this same provision.
Procedure: for any complaint, the User can either go directly to the www.goldenpalace.be site under the “Support” tab, or send a separate email to email@example.com .
The User who wishes to send a request for information or lodge a complaint in connection with an online gaming site can contact the Gaming Commission, mentioning, at minimum, his last name, first name and date of birth, by email at firstname.lastname@example.org or by the postal service to Commission des jeux de hasard, Bureau des renseignements Cantersteen 47, 1000 Bruxelles.
Each User can also request to transfer any complaint to the Gaming Commission. The Gaming Commission may also request to receive the complaint. The settlement of complaints under this article 13.4 is always available to the User.
Unless there is an imperative provision of the legislation of the country in which the User has his habitual residence, execution and interpretation of these terms and conditions as well as the relations between the parties are subject to Belgian law.
In the event of a dispute between the Operator and the User and in the event of inability to resolve this dispute amicably within 14 days after notification of it by one of the Parties, Belgian courts and tribunals shall be solely competent to rule on any dispute concerning application or interpretation of these Terms and Conditions.
The Operator reserves the right to organize one or more contests reserved for Users and agrees to comply with the mandatory provisions applicable in the country of residence of the participant in these contests, intended to offer prizes to Users participating in them.
Each contest will be subject to specific rules (below: “The Rules”), filed with a huissier (bailiff) and accessible free-of-charge on the Site.
The conditions for participation in the contest, including the date of opening and closing, the nature and value of the prizes to be won, and the rules for awarding prizes to the User, will be specified in detail in the Rules and set on a case-by-case basis by the Operator.
To participate in a tournament and/or a satellite tournament in a casino, the User must be at least 21 years old and must have authorization to participate in tournament games. For this purpose, he must provide a valid document attesting that he is at least 21 years old (official identification card).
It is the User's responsibility to ensure that he has reached the legal age required to participate in each satellite tournament and/or tournament.
By participating in a satellite tournament and/or a tournament, the User grants the right to the Operator to use his pseudonym for promotional activities, without additional remuneration.
Before the satellite tournament and/or tournament, the Operator will send one or more articles (T-shirt, caps, etc.) to the User, free-of-charge, bearing the goldenpalace.be logo, which the User must wear during the satellite tournament and/or tournament.
The User may be required, if necessary, to sign an agreement before participating in an event. This agreement may include approval for being filmed during participation in the event and authorization to broadcast the film. If the User does not sign this agreement, he will not be authorized to participate in the event and his participation will be cancelled, without him being able to claim reimbursement of the participation fees.
During a satellite tournament and/or tournament, the behaviour of players is governed by strict rules. Failure to comply with these rules may result in serious sanctions, such as disqualification for foul language, insults made against the croupiers, the players or any other person during the event, or for any other conduct that the organizer of the event, in its sole discretion, considers to be detrimental to smooth running of the event.
If the User is penalized or disqualified due to non-compliance with one of these rules, the Operator declines any responsibility concerning his participation, and his participation in the event risks being cancelled.
The terms and conditions of our bookmaker are applicable to all sports betting activities offered on the Site. The specific conditions for sports betting mentioned in this document can be found by clicking here .
The Goldenpalace bookmaker reserves the right to limit the amount that Users can bet at its sole discretion and without prior notification.